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Frequently Asked Questions
These are a few of our most frequently asked questions. If the information you need is not covered here then please don’t hesitate to contact us for more information.
Q: Are the artists really as good as the audio samples?
A: In one word, yes! All of our musicians have been individually selected for their musical and performance ability. We pride ourselves on our ability to provide the best entertainment money can buy. We have many live recordings and testimonials from satisfied clients to demonstrate our pedigree.
Q: Are there any hidden costs in addition to the prices you have quoted?
A: No. Everything that your chosen band will need to perform at your event is included in the price. Unless otherwise requested we will always quote for our ‘standard’ package (see ‘packages’ page for more information). Additional services can be added to your booking given enough notice and these will usually incur an additional fee.
Q: Can we see the band perform live before booking them?
A: We do have a handful of public events throughout the year so it may be possible to view some of our musicians perform live. Please see our website for details. Most performances for our bands are at private events however, and hence it is unlikely that additional guests will be admitted. We have therefore included many live tracks on our demo CD to demonstrate the outstanding musicianship of our bands. These live tracks are not edited in any way.
Q: Does the band have any requirements that we need to consider?
A: In most cases the musicians will require a room to change in (and leave bags) and refreshments (a meal and soft drinks). If your chosen band requires amplification (most do) then power sockets will also be required. Please see our ‘band requirements’ document for more information (provided on request).
Q: We have had a lower quote from another band. Why should we pay a higher price for one your bands?
A: Many other bands are semi-professional and only perform at a handful of events each year. Our musicians are full time professionals and make their living entirely from live music. Whilst the standard of many semi-professional bands is excellent, they do not have the experience or backup that a professional band provides; Musicians on stand by to cater for unforeseen circumstances, public liability insurance through the Musicians Union, and a huge and flexible performance repertoire.
Q: How much time do you need to set up and pack down?
A: At least 90 minutes is required to set up the PA system, lighting and band equipment. An approximate arrival time would therefore be 2 hours prior to the performance start time. Groups without amplification or lighting will require much less time. Please double check the set up requirements with us prior to booking if you are in any way concerned.
Q: Can you provide music for multiple locations/sessions at our event?
A: Yes. We regularly provide music for the drinks reception, dinner and evening party at the same event. This is usually achieved by re-using some, or all, of the same group of musicians for different performances. For example you could have a piano/sax duo for the reception and then add vocals, guitar, bass and drums for the evening party. We can also provide additional musicians such as a string quartet, brass ensemble, harpist or even a gospel choir.
Q. I don’t organise events with live music very often. Can I ask for advice on what things I need to consider?
A. You are more than welcome to ask us ANY questions at any time. We have organised hundreds of live music events and it is very likely that we have been asked your question before. Even if your question is regarding something other than live music we should be able to refer you to someone who can help you.
Q. We have heard stories about bands pulling out of events at the last minute. What if this happens?
A. Our contract does not allow the band to cancel the booking. We have many musicians on stand by to cater for unforeseen circumstances (accident, illness etc) involving any individual musician. We have NEVER had an occasion where one of our bands was unable to attend a contracted event. Full terms of booking are available on our website.
Q. How do we confirm our booking and pay?
A. All we need is a written agreement (email) to our terms of booking. Please view our ‘how to book’ page for full details.
Q. What if we need to make changes to our booking after we have signed the contract?
A. Most changes should be possible with enough notice. Changes which affect the total time spent at the venue (early set up, late finish etc) may incur additional fees. Extra musicians can be added to the booking subject to availability. If the location of the event is changed then travel expenses may need to be recalculted. Please view our ‘how to book’ page for more details.